This sump is solid, quiet and looks amazing. By far the best work I have ever seen. I was nervous about the costs but after I got it in my stand it is worth every penny. The customer service alone is unbelievable. Also free shipping. I was on the site and emailed the company and within hours I had a response from the owner himself. I am cheap and worry about every last detail and he responded to EVERY email and every question. I told him I wasn’t going to buy for 3 months and nothing changed. I ended up buying a customized SS-36 Sump, PM2 Pellet Reactor, Bio Reactor, and waste collector for the skimmer. I cannot believe the response time on questions. I joke with him and say thousands of emails and hundreds of times “Last Question” and he answered and never made me feel like I was wasting his time. On my Bio-Reactor the gate valve was leaking. I sent him an email on a Sunday at 1:06pm and 2:15pm I had a response saying the parts will be shipped the next day on a part he didn’t build. He treated me like I was a big name client. He is proud of his product and stands behind it 100%. The construction is solid I felt like a little kid at show and tell all my buddies came over and it is profession and commercial looking. It is crazy the custom work he does. You will not be disappointed.
I placed my order with Luke he again was awesome. Answered every question I had helped on a few things and handled EVERYTHING for me. Premium Aquatics and Bashsea is a perfect combination. I couldn't be happier.