Honest Price Guarantee
What's the difference between our guarantee and others that claim "Lowest Price Guarantee". Well, we believe that statement is dishonest. Who can claim that they have the lowest prices. We shop our competition and we have several items lower than their prices. It is impossible to shop the entire internet, so to make that claim is impossible. We will match any legitimate offer if you find one lower than our prices. Just send us the web address or magazine ad. Competitor must have item in stock. On occasion, our competitors might sell something below cost, which we will not match, but this is very rare. We do not match price on Livestock or Salt.
All warranties are covered by the manufacture. In the unlikely event that you receive a defective product, or becomes defective during it's warranty coverage. Please contact us for instructions on how to proceed. We can usually service the warranty if the product is less then 30 days old. Many of the manufactures prefer to deal directly with the consumer on warranty exchange. We will give you contact information when you call or email. We will provide a web link when ever possible for your convenience.
To help avoid returns, please be sure to ask questions on any products you are unsure of. We are staffed by qualified saltwater hobbyist and can help you find the best product for your needs. If you need to return an item, you first will need to contact us for an RA (Return Authorization) number. Any return shipped back to us without this RA number will be refused. To qualify for a return, you must meet the follow criteria. 1. Returns must be issued an RA number with in 30 days of invoice date. 2. Product must be unopened and in resalable condition. All original instructions must be included. If your return is not in new condition or missing parts, we will issue a partial credit or possibly refuse the return. 3. Returns must be shipped back fully insured and properly packaged. 4. You must clearly mark the RA number on the outside of the shipping box. Do not ship any product back in it's product box. Always put the product inside a cardboard box fully packed, otherwise the item will not be in resalable condition and you will not receive full credit or possibly refused. Shipping charges are NOT refundable unless the merchandise was shipped in error. Orders can not be canceled after they have been shipped. Refused orders are subjected to an automatic 25% restocking fee plus return freight charge. Orders can not be cancelled or refused due to delay in shipping.
We offer a "Live on Arrival" guarantee on fish, corals, sand and rock. This does not include shipping cost. Their are some fish and corals that don't qualify for this guarantee, you will always be notified if your items fall into this category. All DOA's must be reported within 12 hours or receipt of shipment. You must be available to receive the items and acclimate them to your system within 1 hour of delivery. If you are not home or plan on acclimating them later that is fine, but that is at your own risk. Many of the animals can go a very long time in transit, but we use the fastest shipping available to preserve the animals health. This guarantee only applies to orders shipping 1-day express.
Usa Shipping/Damage Claims
We ship United Parcel Service. US Postal Service, and Fedex available by special request. UPS is our primary shipper. We automatically email you a UPS Tracking number on all in house orders. Some larger items might be drop shipped which might not have tracking available. US Postal Service is mainly used for PO boxes and some small light packages. We do not recommend USPS for anything over 100 dollars value.
What if it's damaged
From time to time packages are going to show up damaged. This doesn't happen very often but unfortunately is just life in mail order. If this happens, you should contact us immediately and let us know what is damaged in your shipment. You will need to keep all original shipping boxes, packing and damaged item until we contact the shipper. We will file the claim on your behalf. Often the shipping company will want to come back and inspect the package. Once the claim is filed, we will ship you a replacement. NOTE: Livestock shipments do not qualify for damage claims.
We ship UPS and US Postal Service to several countries. We gladly accept international orders and we do not charge extra to fill out custom forms. We mainly use US Postal Service because the cost of shipping is must lower. The US Postal Service is at your own risk though. Although we will insure the package, you have to file a claim with the carrier and often they deny or take a long time. The shipping cost difference is substantial so we think it's worth the risk on most cases, this is completely up to you. We can ship most of our drygoods, some weight and height restrictions apply depending on your country. We can not ship anything considered alive out of the country.
We are committed to protecting your privacy at Premium Aquatics, Inc.. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way that we have not mentioned in this statement.
Collection Premium Aquatics, Inc. collects information only in instances where we feel it will be of assistance in providing individuals with quality service. Premium Aquatics, Inc. routinely collects information used to create summary statistics in determining ways to improve on-line services. Information collected is vital to identifying system performance and/or problematic areas that need correction.
Information collected through e-mails and web forms
When personally identifying information is submitted, such as e-mail correspondence containing a question or comment, we use the supplied information to fulfill or respond to request(s). This information is also stored for reference when making improvements and/or adjustments to our web site and on-line services. It should be noted that e-mail is a form of communication that is not entirely within a secure environment. Many of our web forms are completed in a secure environment and are generally more secure than typical e-mail delivery.
Use of Information
Premium Aquatics, Inc. will not provide, sell or share your personal information to any nonaffiliated third party for independent use. We share information only in one of the following circumstances: a) you authorize it; b) you have requested a transaction requiring it; c) or we are required or permitted by law to disclose such information.
We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases and to only release this information to third parties we believe share our commitment to privacy. However, we are not responsible for any breach of security or for the actions of these parties.
This web site may contain links to other sites. Please be aware that Premium Aquatics, Inc. is not responsible for the privacy practices of other sites. We encourage you to be aware of when you exit our site and to become familiar with the privacy policies of each web site that collects personally identifiable information.
Obtaining Your Consent
Premium Aquatics, Inc.
6050 E Hanna Ave #4
Indianapolis, IN 46203
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.
1. Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. Any and all videocassettes, DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated.
2. Shipping Limitations. When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. We will file file any claims with UPS for damaged and/or lost shipments on your behalf.
3. Accuracy of Information. Premium Aquatics attempts to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
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7. Third Party Links. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Premium Aquatics, or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither Premium Aquatics nor any of its affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither Premium Aquatics nor any of its affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.
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11. LIMITATIONS OF LIABILITY. Premium Aquatics does not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. IN NO EVENT WILL PREMIUM AQUATICS, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.
12. Revisions to these Terms and Conditions. Premium Aquatics may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site. 13. Choice of Law; Jurisdiction. These Terms and Conditions supersede any other agreement between you and Premium Aquatics to the extent necessary to resolve any inconsistency or ambiguity between them. This Web Site is administered by Premium Aquatics from its offices in Indianapolis, Indiana. These Terms and Conditions will be governed by and construed in accordance with the laws of the state of Indiana, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site shall be brought only in the courts of Marion County, Indiana or the United States District Court for the Southern District of Indiana. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 14. Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.