Amazing order experience - arrived faster than anticipated - intact and as ordered
Your company does customer service right
You gained a long term customer
I just wanted to drop you a quick note to let you know that I order almost everything for my tank from your company because of your reasonable pricing and next day standard delivery (for me near St. Louis). But I also appreciate your support of our local club - St. Louis Area Saltwater Hobbyists (SLASH). I really appreciate your donations and deals for our frag swaps. I'm not an officer in the club, just a member so this is an unbiased opinion!
You guys have great service and I'll continue to recommend you to all of our club members.
This is why I shop with you guys. Best customer service Thanks again.
Thank you so much for your help in finding me a replacement skimmer. Customer Service is paramount in my book, and you have earned my future business. I will be writing a glowing review on the reef forums I belong to.
Simply put... five stars! I spend a lot in the hobby and there are many companies these days that sell dry goods. What makes Premium Aquatics stand out is their excellent customer service, and their quick turn around shipping items. All too often we have unavoidable problems in this hobby, and read horror stories about customer service. PA is always just an email or a phone call away and respond fast and solve the issue to get the ball rolling, which is much less than I could say for many other vendors in the industry!
Martin Luther King once said: “The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy”. I’ve always admired this statement and find it applicable to not only “man” but also to the companies I do business with. Anyone can sell an item for a cheap price, however in my book, it’s how they handle an issue if/when it occurs that really matters. At these moments service always trumps price.
Lured by their great prices, I purchased a return pump from Premium Aquatics several months back. Unfortunately the pump had a manufactures defect and necessitated replacement. I e-mailed Premium Aquatics, fully expecting them to simply give me the manufacture’s phone number and wash their hands of the situation, but I couldn't have been more wrong. My email was promptly responded to by Michelle who quickly acted to resolve my issue – communicating with the manufacture to ensure the proper replacements parts were shipped in an expeditious manner, all while keeping me abreast to the progress – even following up a few weeks after resolution to ensure everything was still going okay.
The pump was my first purchase from Premium Aquatics and based upon the amazing customer service I received, I've made several subsequent purchases. All items shipped quickly and, as previously mentioned, their prices are great. In my opinion, this is the ideal combination that will keep me coming back for years to come. Thank again Michelle for all your assistance!!
Lee’s Summit, MO
To the folks at Premium Aquatics, Inc. In this day of mediocre customer service, it was so refreshing to do business with you. Your level of communication is superb. Your shipping department is amazing. It seemed like only moments after I placed my order, that I received my product Priority Mail. Your prices are quite competitive, but it is your stellar service that will keep me coming back for more. I am truly impressed and appreciative. Thank you so very much!